Benefits to You:
At the end of this program, you will:
- Understand the changing business environment and the role of the modern manager in today's successful organization
- Recognize the key features of a successful organization in the modern economy
- Be able to add sustained value through people management
- Have developed the key management skills of leadership, delegation, motivation and performance management
- Be able to prioritize your time to focus your efforts on genuine value- adding activities
- Understand how to create and sustain a voluntary mindset in staff
- Be able to build high performing teams
- Be able to empower staff to maximize their contribution to organizational Performance
- Recognize how to focus their people on building a customer responsive organization
Program Outline:
- The New Economy
- Adding Value through people
- Leadership Skills
- Communication and Staff Management
- Creating a Volunteer 'Mindset'
- Performance Management
- Time Management
- Building a Customer Responsive Organization
|